FAQ’s: Managed Services
We are a Managed Services Provider
For many years we operated on a break/fix business model -that is, we waited for something to break. We then waited for the client to notice and call us. Our cost and profit were low and client aggravation, due to down time, was high.
We then shifted to a Managed Services business model. Here we were proactive and predictive of system failures. Cost was high for us and our clients as the tools that we used to manage client systems were managed by third parties.
We now have the ability to monitor our clients systems at a very low cost to no cost. We flag issues as they come up and the client has a choice to DIY the issue or ask us to do it. When an issue is flagged the client is automatically issued a service ticket. They can then ask us for an estimate or request that we do the work. Clients can also login to their own company portal to view existing tickets. It’s that Simple!
Monitor & Manage Your Network
Worry free network monitoring of your office workspace.
System Maintenance and Monitoring
Know before you are in trouble. We can monitor your systems and proactively respond to issues to prevent downtime.
We can help you to configure your network in ways that allow your employees to work remotely while protecting you from intrusions.
Let us help you to stay protected from Zero-Day vulnerabilities with the Smart Design of Software and Hardware Firewalls.
Virus and Spyware Prevention and Removal
We use DNS Management, Spyware and Malware monitoring and Security Awareness Traning to prevent intrusions.
Data Recovery and Backup Plans
Let us assist you in finding the best trades offs between onsite – offsite backups and recovery times for your situation.
If you are using Cloud Services we can help with backup and creating solutions that are the best fit for your organization.
Remote Monitoring and Management
With real-time Remote Monitoring and customizable Notifications, you can choose what issues are surfaced so you can quickly focus on identifying and fixing critical situations.
Identify, diagnose, and fix issues – fast. Between comprehensive Monitoring, real-time Alerts, and an extensive set of Maintenance tasks, we can fix issues before they even become a problem.
With built-in communication tools and a dedicated Portal for each of our clients, you can better communication with us and be notified with automated messages.
Built-in reports enable you to keep and eye on your entire network’s performance, while also letting you dive into details of each every flagged issue.
We Are Here To Help!
Seattle, WA 98118
M-F: 8am – 7pm
S-S: Camping, fly fishing, hiking in The Great Northwest